For brick-and-mortar stores with service for services

Strengthening service capacities through outsourcing

Many successful bicycle stores become victims of their own success. They sell so many bicycles that the capacity of the service facilities at the store cannot meet the demand of customers who need service support, whether for warranty inspections, warranty repairs, or non-warranty repairs and maintenance. This is a typical reason for these stores with service to start working with Kolofix, which enables the service capacity to be significantly expanded and satisfies customers in a much shorter time with high quality and great prices.

Typical situations where Kolofix can help

„WE'RE FULL AND DON'T KNOW WHERE TO JUMP FIRST."

In a situation when your own service capacities are filled and you assess the waiting times for customers as unreasonably long, you can utilize the free service capacities of Kolofix. Kolofix focuses exclusively on service work, and this specialization with an emphasis on productivity and efficient use of its service network capacities creates the prerequisites for it to offer your company shorter times for bicycle service realization than might be possible within your company or other alternatives. In such a case, you can increase your customers' satisfaction by accepting their bicycles which you deliver to Kolofix branches or for which we come to pick up, and then after completing the service, you perform only the delivery of these bicycles to your customers in your store's premises.
"SICK, LEFT, OR OTHERWISE WE HAD A MECHANIC DROP OUT."

This service can ensure that your company has a tool for quick reaction in the event of an unexpected event that could negatively affect the waiting times for service at the store and decrease customer satisfaction.
"WE'RE REDUCING THE NUMBER OF SERVICE MECHANICS."

From our experience, an increasingly larger number of dealers cooperating with Kolofix make such a decision. Behind the decision stand economic reasons, organizational reasons, or strategic reasons. Dealers using Kolofix realize cost savings, time and energysavings, and a reduction in the energy required to manage and oversee the service while simultaneously increasing service capacities through collaboration with Kolofix, faster delivery times of services to customers, and higher quality of service.

How does this service for stores and services work?

The most common form of collaboration involves the store with service continuing to receive bicycles from its customers. After acceptance, the receiving technician orders a pickup from Kolofix, and Kolofix comes for the accepted bicycles, repairs them, and then delivers them back. The receiving technician of the store and service then issues the repaired bicycles to the customer. Thus, the customer may not even realize that the bicycles are not being repaired in the store with service but rather at Kolofix. The relationship between the store with service and the customer is maintained, as well as the store's requirement to motivate the customer to physically visit for the possibility of additional sales and presentation of new products and promotions to the customer in the store.

The specific form of cooperation is the result of setting such conditions and parameters to meet all the requirements and needs of the store with service.

Quality, speed, and efficiency are the responsibility of Kolofix, which is obliged to deliver services according to the agreed conditions, and in case of any complications or problems, the collaborating business partner is compensated by Kolofix to a sufficient extent secured among other things by Kolofix's above-standard liability insurance against its business partners and customers to cover any possible damage or harm that might occur.

How does this service for stores and services work

Kolofix as a specialist in bicycle service

Kolofix is a network of specialized bicycle services with fully equipped brick-and-mortar branches and a fleet of mobile workshops built into vans.

Kolofix has its own service center for the service of all types of forks, seatposts, and rear suspensions.

SRAM partner Shimano partner FOX partner Rock Shox partner DVO partner SUNTOUR partner RST partner ÖHLINS Bafang BOSCH Panasonic Yamaha Fazua Magura Mavic Broze Pidiom Campagnolo DT swiss

Kolofix as a specialist in bicycle service

Where does Kolofix operate?

Currently, we operate in the markets in the Czech Republic and Slovakia (Q3 2024) at 15 branches and several cycle points.

Kolofix experiences and references?

Kolofix has experience with more than 80,000 successfully completed service jobs. Kolofix has developed and is continuously developing its own system of operation and optimization of service work to achieve maximum efficiency, quality control, and integration of all parts of the service ecosystem. This system also allows e-shops and dealers to receive detailed information and reports concerning warranty cases, customer satisfaction, etc.

How to get more information?

If you are interested in the possibility of cooperation with KOLOFIX, just write an email to b2b@kolofix.cz, call our customer line 800 010101, or simply leave your contact information below and we will get back to you promptly.

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